Politika vračil in povračil

📄 Politika vračil in povračil – TRGA.NET Robert Gračner s.p.

🛒 Politika vračil za digitalne izdelke

Hvala, ker nakupujete v naši spletni trgovini TRGA.NET.
Ker prodajamo elektronske licence in digitalne izdelke, veljajo za te nakupe posebna pravila vračil v skladu z evropsko zakonodajo.

⚖️ Pravna podlaga

V skladu z Direktivo (EU) 2011/83 o pravicah potrošnikov, 16. člen (točka m), potrošnik nima pravice do odstopa od pogodbe, če je bilo opravljeno:

“dobavo digitalne vsebine, ki ni bila dobavljena na otipljivem nosilcu podatkov, če se je izvajanje začelo z izrecnim soglasjem potrošnika in s potrditvijo, da s tem izgubi pravico do odstopa od pogodbe.”

💻 Kaj to pomeni za vaše nakupe

Ko opravite nakup in prejmete aktivacijsko kodo / licenco po e-pošti, se šteje, da je bila storitev (dobava digitalne vsebine) izvedena.
Zaradi narave digitalnih izdelkov:

• • V skladu z Direktivo (EU) 2011/83 o pravicah potrošnikov obveščamo kupce, da za elektronske licence ni mogoče zahtevati vračila ali povračila kupnine, ko je bila licenca poslana na e-naslov kupca.

🧾 Napake ali težave pri aktivaciji

Če pride do napake pri aktivaciji ali tehnične težave, nas prosimo kontaktirajte na:
📧 info@trga.net
📞 041 367 954

Zavezujemo se, da bomo preverili stanje licence in po potrebi zagotovili veljavno aktivacijo ali nadomestno licenco, če je do napake prišlo po naši strani.

ℹ️ Dodatne informacije

Prosimo, da pred nakupom natančno preverite naziv izdelka, vrsto licence in združljivost s svojo napravo.
Z nakupom elektronske licence potrjujete, da se izvajanje dobave začne takoj in da s tem izrecno soglašate z izgubo pravice do odstopa od pogodbe.

🇬🇧 Return and Refund Policy – TRGA.NET Robert Gračner s.p.

🛒 Return Policy for Digital Products

Thank you for shopping at TRGA.NET.
As we sell electronic licenses and digital products, special refund rules apply according to European consumer protection laws.

⚖️ Legal Basis

In accordance with Directive (EU) 2011/83 on consumer rights, Article 16 (m), the consumer has no right of withdrawal from the contract once:

“the supply of digital content which is not supplied on a tangible medium has begun with the consumer’s prior express consent and with the acknowledgment that they thereby lose their right of withdrawal.”

💻 What This Means for Your Purchase

Once you complete your purchase and receive your activation code or license key by email,
the service (delivery of digital content) is considered to have been performed.

Due to the nature of digital products:

In line with Directive (EU) 2011/83, customers are informed that refunds or returns are not possible once the electronic license has been sent to the customer’s email address.

🧾 Errors or Activation Issues

If an activation error or technical problem occurs, please contact us at:
📧 info@trga.net
📞 +386 41 367 954

We are committed to verifying the license status and, if necessary, will provide a valid activation or replacement license if the error was caused on our side.

ℹ️ Additional Information

Before purchasing, please make sure to carefully check the product name, license type, and system compatibility with your device.

By purchasing an electronic license, you expressly agree that the delivery process begins immediately, and you acknowledge that you waive your right of withdrawal from the contract once the license is delivered.